Privacy Policy

How DEMHA FUTURE FZCO, operating as MWIG TECH in Dubai, collects, uses and protects personal data under the UAE Personal Data Protection Law.

Last updated: 6 October 2026DEMHA FUTURE FZCO, licence 67110, DIEZDubai, United Arab Emirates

Who we are

This Privacy Policy explains how DEMHA FUTURE FZCO, operating under the brand MWIG TECH, collects, uses, shares and protects personal data when you visit mwigtech.ae, contact us or use our services.

DEMHA FUTURE FZCO is a free zone company licensed by the Dubai Integrated Economic Zones Authority (DIEZ) under trade licence 67110, with its office at IFZA Business Park, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates. For the purposes of this policy, DEMHA FUTURE FZCO is the data controller.

Contact for all privacy matters: [email protected] or WhatsApp +971 52 482 7094.

Legal framework

We process personal data in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and its implementing regulations, and other applicable UAE laws. As a company in the Dubai Integrated Economic Zones, we are subject to the federal data protection framework.

When we work with clients or visitors located in the European Union, we also respect the rights given by the EU General Data Protection Regulation (GDPR). European clients may also be served by our Belgian branch, MWIG TECH Belgium (mwigtech.be).

Personal data we collect

We collect only what we need to answer you, deliver our services and run the website:

  • Contact and enquiry data: name, company, phone or WhatsApp number, email address and the content of your message when you contact us through WhatsApp, email or the request form.
  • Project data: information you share during a project, such as brand materials, website access, business details, account access for Google Business Profile, analytics or advertising tools, and contact details of your team.
  • Billing data: company name, trade licence and tax registration details, billing address and payment records. We do not store full card numbers.
  • Technical and usage data: IP address, device and browser type, pages visited, referring source, approximate location at city level and interaction events such as clicks on WhatsApp or email links.

We do not intentionally collect sensitive personal data, and we ask you not to send it to us unless a project requires it and we have agreed how it will be handled.

How and why we use your data

PurposeLegal basis
Answering your enquiry and preparing a quoteYour request and our legitimate interest in responding
Delivering the agreed services and managing the client relationshipPerformance of a contract
Invoicing, accounting and tax recordsLegal obligation under UAE law
Measuring website performance and which pages bring enquiriesLegitimate interest and, where required, your consent
Protecting the website against abuse and attacksLegitimate interest
Sending occasional updates about our services to existing clientsLegitimate interest, with an easy way to opt out

We do not sell personal data, and we do not use your data for automated decisions that have legal or similar effects on you.

Cookies and analytics

The website uses a small number of cookies and similar technologies:

  • Essential: needed for security, caching and basic functions, including protection provided by our content delivery and security provider.
  • Analytics: Google Analytics, connected through Google Site Kit, helps us understand which pages are used and which ones lead to enquiries. Data is aggregated and we do not use it to identify you personally.

You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with the official Google Analytics opt-out add-on. Blocking essential cookies may affect how the website works.

Who we share data with

We share personal data only when it is necessary, and only with parties that are bound to protect it:

  • Service providers that host and protect the website, deliver email and messaging (including WhatsApp, provided by Meta), and provide analytics (Google).
  • Platforms used for your project, such as Google, Meta, LinkedIn or website and CRM tools, when you ask us to set up or manage accounts for you.
  • Partners working on your project, such as our partner video studio in Dubai Media City, only with the information they need.
  • Accountants, auditors, legal advisors and authorities when required by law, a court order or to protect our legal rights.

International transfers

Some of our service providers store or process data outside the UAE, for example in the European Union or the United States. When data leaves the UAE, we rely on the conditions allowed under the PDPL, such as transfers to countries with adequate protection, contractual safeguards with the provider, or your consent where required.

How long we keep data

  • Enquiries that do not become a project: up to 24 months, then deleted or anonymised.
  • Client and project records: for the duration of the relationship and up to 5 years after it ends.
  • Accounting, invoicing and tax records: for the period required by UAE law, currently at least 5 years and longer where tax rules require it.
  • Analytics data: according to the retention settings of the analytics tool, at most 14 months.

Your rights

Under the PDPL, and the GDPR where it applies, you can ask us to:

  • tell you what personal data we hold about you and give you a copy;
  • correct data that is inaccurate or incomplete;
  • delete your data when it is no longer needed or was processed unlawfully;
  • restrict or stop certain processing, including direct marketing;
  • transfer data you gave us to another provider in a structured format;
  • withdraw consent at any time, where processing is based on consent.

Send your request to [email protected]. We may ask you to confirm your identity and will answer within 30 days. If you are not satisfied with our answer, you can contact the UAE Data Office or, in the EU, your local data protection authority.

How we protect your data

We use encrypted connections (HTTPS), access controls, strong passwords and two-factor authentication on the tools we use, regular updates of our systems, and limited access for team members who need the data for their work. If a data breach affects your rights, we will notify you and the competent authority as required by law.

Children

Our services are intended for businesses. We do not knowingly collect personal data from anyone under 18. If you believe a minor has sent us personal data, contact us and we will delete it.

Changes to this policy

We may update this policy when our services, tools or legal requirements change. The date at the top shows the latest version. Significant changes will be highlighted on this page.

See also our Terms and Conditions.